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On the plus side, Jason Rodriguez was early for our appointment. Secondly, he was able to access and fix the problem in a short period of time. On the negative side, he didn't even introduce himself and frankly never even said a word until I tried to initiate a conversation. Even then, his responses were either one word answers or just a few words at best. I only suggest he work on his people skills.

Mr. King, I do apologize for any negativity on our behalf. I am aware you have already spoken with our Director of Operations, Eric Kee, and I wanted to reiterate that we do stand behind our 100% customer service satisfaction guarantee, and will use this incident as a learning experience for us to continue to learn and grow. Please do not hesitate to reach out to us again in the future should the need arise.

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Great Service

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Excellent customer service and follow up. Not many company’s send you a text letting you know the tech is on the way with a picture of them along with a brief bio on the tech. Makes the experience answering the door a lot more inviting when you already know their name and face. They quote you right on the spot and go over all the details of the job. Never once thought they were not honest or unfair with the breakdown they presented to me. I would highly recommend Precision Door for all of your garage door needs. Great job!! ????????????????

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Matt has us up and going again in about 30 minutes or so. He was quite polite and was able to diagnose the problem quickly. Five stars.

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Excellent service. Ben is a 10!

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Ben was a superb technician this a. m. He contacted me to let me he was available earlier than scheduled and if that would be ok. I observed his super professionalism and work ethics. 5/5

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Kevin was very professional and arrived on time. He was able to complete the work in a short amount of time and explained the problem and the fix. Great Service!

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Kevin was punctual. He explained everything in a way we understood. He told us two different options at different price points. He was quick and efficient and very helpful. I would definitely recommend Precision to everyone and use them again in the future.

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Called late Friday for an appointment. Monday I received a called from the technician, Kevin. Kevin was awesome. Answered all my questions, gave a full explanation of his recommendation, and thanked my family and I for our business. I will use them in the future for any garage door needs! Thank you! GIVE KEVIN A RAISE!!!! #PorterSalute

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I used Precision in the past to correct the work of another company and I was very satisfied. Today I replaced a broken springs. The service representative was very friendly and knowledgeable and he did a good and timely job.

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Knowledgeable and friendly. Answered all my questions and gave me good alternatives

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We received excellent service from our technician. He was very professional and very very knowledgeable. He practiced social distancing and wore a mask throughout the servicing. He evaluated the problem and explained to us what was wrong and how to fix the door in very detailed and understandable language. I was very impressed at how quickly he fixed the garage door! This is our first time using Precision Door Service and thank you for your quick response and excellent service!  

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You were recommended to me by a friend. Michael was very helpful in advising me on purchasing a new garage door since mine couldn’t be fixed since it was a wooden door and had a broken spring.

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I have used Precision Overhead Garage Service before and I know that they are a reliable company with a very polite and knowledgeable staff. So when my garage door opener broke I knew I could depend this company to give me a honest diagnosis at a reasonable price and get the job done properly. Their technician Kevin Ellison was outstanding! He was very courteous and knowledgeable. Got the job and now my garage door is once again working perfectly. Thanks Precision Overhead Garage Door Service and thank you Kevin for doing a outstanding job!0 I would recommend POGS to anyone, they are prompt, courteous, knowledgeable and reasonable.

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This was all-around 5 Star service!!! The technician called to ask if he could come early (which was really great news for us!) and arrived within 10 minutes. He quickly repaired our door, which had not worked correctly in about a year. I wish we had called Precision much earlier!!! We couldn't find our old remotes so he programmed 2 new ones for us that match our motor. Our garage door is now performing like a brand new one! Of course we had to pay for the new remotes and pay for the service call, but the charge was incredibly reasonable and fair... under $150 for 2 new remotes, programming them, and repairing the door which had come off track. The technician was professional, very courteous, and a great representative for Precision Door Service. Thank you for making getting a garage door repair an unexpectedly pleasant experience!

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Need new door and components

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Aaron, the technician was very polite and took the time to help me understand our gate concerns.

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We called Precision on a Sunday morning as we were unable to gain access to our garage as the belt on the automatic garage door opener broke. They were at our home within two hours, installed a new motor unit, new sensors and an access key pad. Matt McNatt was fantastic, making all of this happen in very short order. We highly recommend Precision Door Service. Mike Humes

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Technician Ben did a repair on my garage door and installed a new opener with battery backup. He arrived on time, called me to tell me he was here, and he set up remotes, key pad and app for my phone after he installed the opener. The garage door is now so smooth and quiet, I can hardly hear it. I am more than pleased with the whole process. I would definitely call Precision again and will recommend them to others.

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Professional work with excellent customer service.

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Thank you for coming out in a timely manner. I like the fact that they send a picture of the technician, so you will know his name and face. Great job, good customer service as well. No pressure when telling options on anything. Good company. I recommend them.

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I was in need of an estimate of how much it would cost to repair my garage door as well as what parts will be needed to do the repairs. Micheal Falberg was very professional and informative about the service needed and what would be included. He also explained what would be the best option for my set up. The invoice I received was very professional and informative as well. Great customer service.

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Aaron has come out to help with my door a couple of times over the years. He is punctual, communicates well, and provides a great service.

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Very professional. On point with appointment time.

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Repaired board on Lift master motor. Explained 2 options.

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This is a company that does what it says and provides top notch customer service.

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July 14, 2020 Mr. Michael Falberg was prompted, courteous and honest. He completed the repair without any issues or additional hidden fees! I have used this company twice before (TN/FL) and will definitely use again!

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I always thought the charge was to come to your residence not to do the service needed. I am pleased with the young man's work.

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Very satisfied with installation and installers were very good and very nice

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From start to finish, Precision door exceeded my expectations. Matt, who came to repair door, was prompt and courteous. Nathan and Tyler were exceptional in their work. I am very pleased with the job.