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about Precision Garage Door
Precision Garage Door of Memphishas received 13 reviews, averaging 3.00 Stars:
Cordova, TN
Product:
Residential Technicians: Casey L.
Lakeland, TN
The work performed was quality work. He gave an honest assessment, quote, and the work didn't take long at all. My door was operational again after he left. I also feel like it was completely overpriced.
- Russell Overby
Memphis, TN
Good response time; technician attempted to upsell additional items + warranty. Job appears to have been done properly (completed today), but cost was about double what I was expecting. If I had the benefit of time, I would have done additional research and used a smaller firm.
- Griffin Beard
Service Provided:
Product:
Residential Technicians: Dillon K.
Memphis, TN
The service tech was very nice and did the work quick.
- Edie Odonnel
Memphis, TN
On the plus side, Jason Rodriguez was early for our appointment. Secondly, he was able to access and fix the problem in a short period of time. On the negative side, he didn't even introduce himself and frankly never even said a word until I tried to initiate a conversation. Even then, his responses were either one word answers or just a few words at best. I only suggest he work on his people skills.
- Phillip King
Mr. King, I do apologize for any negativity on our behalf. I am aware you have already spoken with our Director of Operations, Eric Kee, and I wanted to reiterate that we do stand behind our 100% customer service satisfaction guarantee, and will use this incident as a learning experience for us to continue to learn and grow. Please do not hesitate to reach out to us again in the future should the need arise.
Cordova, TN
5 Star rating. Excellent service- Excellent Technician - very professional, very courteous !!! Explained what he had done and gave me advice on what I might consider doing. Again could not ask for better service!!!!
- Joan Couture
Product:
Memphis, TN
I was originally scheduled for my appointment on July 2 but when I received a confirmation call that day, the service man, Michael, told me that he did not have the circuit board needed on his truck that day so we had to reschedule for July 6. The repair went well on July 6 and Michael was very nice. I am giving 3 stars because I wish Michael had had the circuit board on his truck on July 2 so I did not have to wait 4 more days. It would have been much better if we could have diagnosed the issue ahead of time so he could have determined what parts he needed.
- Kenric Duncan
Germantown, TN
I was generally happy with the repair of the opener which your company installed about a month or so ago. The tech said it was a bad wire that had no power to the wall pad. He came up with a way to mount a remote which is working well. When I spoke to Bob at your office about an appointment, I told him I had a meeting to attend at 10:00 am , and he assured me I'd be first on the list to be seen between 8:30-9:00. The technician arrived about 9:30 and since the repair wasn't a simple one, I missed my 10:00 meeting. I'm not sure if anyone was at fault, but Bob suggested that I'd misunderstood his timeframe he gave me. I don't think that is what took place, but I was pleased to at least get the garage door opener fixed. Thank you, JoAnna Haines
- JOANNA HAINES
Memphis, TN
I appreciate your fixing my broken garage door this morning but I thought the pricing was outrageous. $69 for a service call on top of the $125 torsion reset seems excessive but charging another $69 for a bottom corner bracket that can be bought at any hardware store for less than $5 is userous. Would I use you again in an emergency - probably. Will I recommend you - no.
- BRUNDICK ED
Collierville, TN
Service was good and fast. I talked to another company after you did the work, when I realized that I paid 20% more! Thanks anyways.
- VAMADEVAN GANESH
Product:
Memphis, TN
The garage door opener was installed in a professional manner. The technician was clean, personable, and on time. Thank you. However, he accidently dropped his cordless impact driver on the side of my project truck, which i recently had extensive paint and body work performed. There is now a dent and scratch on the driver's bedside. I understand accident's happen, but I asked him if we should push the vehicle out of the way before he started work. Please advise.
- Todd Mcclellan
Dear Mr. McClellan, I am so very sorry for the mishap at your home during the repair process. I have been trying to reach you by phone but have only been able to leave messages. Please call me at our office on Monday morning and we will make this right. Our owner, Lowell Wilson, is adamant about the 100% satisfaction guarantee. Please call me on Monday and we will begin the process of getting your truck back to the condition it was in before the incident. I look forward to speaking with you! Soni Frazier
Product:
Collierville, TN
I am satisfied with the service. Brandon was professional and courteous. I was concerned about the prices of the replacement springs. They were about 3 times as expensive as the regular springs that my friend just paid. I was told that these springs are powder coated and have higher life. I was still not convinced it was worth 3 times the regular price. I was in a bit of a hurry to get the job done, so I went ahead with the 'premium' springs.
- Jai Bala
Product:
Collierville, TN
Responsive but very expensive. They seem to know what they are talking about and if it's routine maintenance probably would be fine, I would no recommend them for an after hours call. Company resolved discount issue after the fact which I appreciated.
- Jim Golsen
Product:
(901) 290-3018
(901) 290-3018(901) 654-4284
(901) 654-4284(901) 286-2461
(901) 286-2461(901) 466-2506
(901) 466-2506(901) 654-4284
(901) 654-4284(901) 654-4284
(901) 654-4284(901) 466-2506
(901) 466-2506(901) 451-8954
(901) 451-8954(901) 290-3018
(901) 290-3018(901) 290-3018
(901) 290-3018(662) 655-1472
(662) 655-1472
The employee you sent did a good job in the work requested. I have not received a receipt for the amount I paid. My name is listed wrong. The name is David Bowser not Andy. I DO NEED a receipt for my records. That was the reason I gave out my email address. David Bowser 7088 Show Boat Lane Cordova, TN 38018
- David Bowser