Precision installed my new garage door a year ago, and offered a free inspection and tune up at the 1 year mark. I had made modifications to the door (insulation, nylon rollers, stronger brackets) and the door had been painted with the house, all of which added significant weight to the door. And although my modifications technically voided the warranty (which I understood at the time), my service technician Roger Emmerson, in consultation with his manager, was still willing to perform the service without additional cost to me. However, Roger determined the original torsion springs were inadequate for the modifications. He gave me the option to keep them as best adjusted or upgrade the torsion springs as really needed. He wasn't trying to push the upgrade. After discussing pros and cons with him, I opted to have it done right. Precision gave me a very reasonable price for the new springs and kindly waived the labor charges as a result of the unexpected cost (albeit my own responsibility). Roger was able to perform the service on the spot, I did not have to reschedule. He spent the time to review his work with me after completion, and I'm very pleased with the door's operation now. He was polite, understanding, and professional. He and Precision provided 5 star service! I'm grateful and have no regrets in choosing Precision as my garage door service provider.

- John Conway

Best part of my Monday . . . tech arrived knew what he was doing , fixed promptly and didn't charge an arm and a leg . . .great job!

- Craig Shorter

I chose Precision Door because I had used them in the past and was very happy with their products and service. Today’s service was excellent. I called in the morning and by afternoon my door repairs were completed. The service tech was very nice and explained everything so that I fully understood everything he did. He answered all my questions and took care of my door repairs. I couldn’t have asked for a better experience and would highly recommend Precision Door to anyone.

- Diane Harrison

Your service is top notch!! Roger was very professional and very friendly. This seems to be the best run business in Memphis and I would not trust anyone else to take care of by garage door needs.

- Michael Joy

Roger was great—he arrived right on time for an emergency visit and got things taken care of quickly. My garage door is working perfectly! Roger was kind and friendly and took time to ask questions and give helpful advice. Thank you so much!

- Meg S

Roger was professional and knowledgeable. He actually showed up sooner than we expected. Which was a plus. He fixed our garage door in a timely fashion.

- Lfletcher

The service and timing were great. I received service on time, in fact sooner than scheduled. The technician, Payton, was informative on what was wrong and the options to fix it. In addition, they completed the work to perfection. The door is performing and an all-time high level and safety.

- Keith Stone

Chris was so efficient and kind

- Rebecca Patterson

My problem was solved very quickly and professionally. Dillon was patient in explaining what needed to be done.

- Magaly Ramirez

We have used Precision a couple of times: In 2021 we purchased a Garage Screen Door from Precision. The purchase and installation process was very professional and met our every expectation. We now enjoy a screen porch atmosphere in our garage. Having had such a good experience with Precision in 2021, we immediately turned to them (2024) to update our door opener. We now have a new belt driven opener with a battery backup! No more getting stuck in our garage when there is a power outage! Thank You, Precision and thank you Shane for your great service!

- Benny Taylor

Wonderful service! I enjoyed the ability to schedule my appointment online in advance and was met at my home by the nicest technician, John. Within a few minutes, he diagnosed the problem with my garage door and only 30 minutes later, he resolved the issue. Finally, John called to share his on-time arrival time and patiently waited for me to arrive home. THIS is what custom service should look and feel like -- thank you!

- Dr. Mekel Harris

Called for help 11/26 evening, with Thanksgiving right around the corner. Excellent service response, on time, saw the issue, fixed. Tell your family and friends about this company and their wonderful staff.

- Matt Russell

Technician was on time and very knowledgeable

- Sam Harris

My service was offered to come that same afternoon but I was not going to be home and it was scheduled the very next day. My service Technician, Roger Emmerson, called me to let me know what time he would be there and arrived at that exact time. He listened to what my problem was and immediately took care of the issue very quickly. He was very pleasant and professional. The BBB rating was a definite factor in choosing Precision both this time and a couple of years ago when I first used the service for a repair., S. Folkes / Corvova, TN

- Sharon Folkes

I wanted to thank you for your speedy service today. Chris was the best at explaining everything and getting it done in a timely manner. If anyone has a issue with their garage door Chris at Precision Garage Door should be your go to and you won't be disappointed. Thanks again.

- Gail & Joe Lewellyn

Matt was prompt, efficient, polite and a pleasure to talk to, he did a great job, you should be proud to have him on your team! Thanks.

- Mike Cocita

Service was once again impeccable. Technician was on time, knowledgeable, professional and capable. Made the service call a very comfortable experience. I will consider Precision first for any of my future garage door issues.

- Belinda Scott

Online scheduling was very easy. Casey, the technician, arrived on time and was very friendly and professional. The job was completed quickly and the price was very fair. I would definitely recommend them.

- Mark and Candy Smothers

Chris came out to my home to fix my garage door. He was on time, knowledgeable, and professional. He answered all my questions and made sure I understood how to properly operate the door. If you are looking for a reputable company with great techs, give Precision a call. Thank you, Chris, and kudos on a job well done.

- Lashundia Brooks

This morning I had the pleasure of meeting Chris Hisaw as the representative to service by garage door!! He was on time and finished the job in a very timely. He went over and beyond to satisfy this first time customer. I had read excellent reviews on Nextdoor about Precision and will certainly recommend them to anyone that needs a garage door repaired!! Even my dog approved of Chris!! Thank you Blessings to all!! Cheryl Whitt

- Cheryl Whitt

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- Ildesonso Laquindanum

Casey was prompt, professional and thorough.

- Mike Yohanek

Excellent service and response! John, the service technician was very professional and provided options for my garage door issue. Highly recommend Precision and John! Bob

- Bob Possel

My Tech John Pugh was amazing. Came in and knew right away what the problem was. Wish I’d called Precision in the first place.

- Gregory Evans

Roger was very professional and answered all my questions.

- Christine Modzelewski

I have to say that my garage door looked beyond unfixable. I thought I was gonna have to buy a new door, but the Precision came out and worked his magic and my door is running like new again.

- Reginald Walker

Josh knows a garage door and components, what each one does and handles his job with deserved confidence. While here, I had him replace the rubber at bottom of door. He checked everything over, making adjustments where needed. If all repairmen worked as he does, we wouldn't have problems. I was very impressed with his work and will recommend him. He did much more than install a lost or misplaced an opener.

- Joyce Dunn

I rank Mr John 5 Stars excellent work and very polite. Thank you precision

- Doris Jones

I called at 1pm and Roger was at our home by 2:30 pm. He was kind, efficient and explained the problem plus provided a solution and answered my questions. Precision has earned our business going forward as I am still waiting on a returned call from our previous garage door company for early this morning.

- Kimberly Stevenson

Roger was awesome & apologized for having to be a week late. I believe he would have attempted to drive in the icy weather to keep original appointment if given the choice!! Thanks Roger!!

- Teresa Williams