Frequently Asked Questions

Company Name: Precision Overhead Garage Door Service
Locations:
1215 Big Orange Rd.
Website: www.garagedoormemphis.com
Main Phone Number for Customers: (901) 363-4999
Online Booking Link: https://garagedoormemphis.com/book-now

Contact Form Link:https://garagedoormemphis.com/contact

Customer Service Availability: 24/7 Live Operator
Holidays we're closed:

• New Years day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.

Locally owned and operated by Lowell Wilson.

Business Hours (exact days & times): Service Hours: Monday - Sunday, 6:00 AM - 10:00 PM Phone / Contact Hours: 24/7 (calls answered any time) Showroom Hours: Monday - Friday, 8:00 AM - 4:30 PM; Saturday & Sunday by appointment.

Yes - we provide emergency service and same-day repair. After hours, customers may call our main line or use the emergency contact for dispatch. 

Yes, Precision Garage Door Service of Memphis is fully licensed and insured.

Precision Door Service Memphis has been in business since 1999.

Yes, customers can book service online via the "Book Now" option on the site. https://garagedoormemphis.com/book-now

Yes, Veteran, Military, Senior Citizen

Our experienced and reliable technicians are experienced professionals who fix garage doors, including: 

• Broken spring replacement. 
• Torsion and Extension springs 
• Cable repair / replacement 
• Roller replacement Panel repair 
• Track alignment, adjustment and Hinge repair 
• Sensor / safety eye repairs 
• Opener repair (common items) 
• Weatherseal replacement 
• Sagging door / balance adjustment 
• Noise Reduction and Tune-ups 
• Emergency Service

Yes, there is a service call. It is $89.

Yes, Precision is currently running an online booking special. For a limited time Precision Door is offering a $0 dollar service fee With repair over $100 when you book your appointment online. This is a $89 savings.https://garagedoormemphis.com/book-now

Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.

We aim for same-day during regular business hours. 

We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

• Loud bang or snap when opening or closing
• The door opens partially then stops or falls
• Visible gap or separation in the spring
• Uneven or crooked movement
• Door is very heavy to lift manually

The average cost of a garage door spring repair ranges from $200 to $500, including parts and professional installation.

The exact price depends on the size and weight of your garage door, which determine the type of spring needed.

We provide free quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.

We offer affordable and competitive pricing for 

• Cable replacement 
• Roller/hinge replacement 
• Panel repair or replacement 
• Track Alignment 
• Opener Repair 

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

We offer a broad selection including: 

• Standard steel doors 
• Carriage house / carriage-style doors 
• Modern contemporary doors 
• Custom wood doors 
• Insulated sectional doors 
• Specialty/custom designs

We typically recommend CHI & Amarr doors because of their durability, warranty and aesthetics. We also offer Clopay, Raynor and Wayne Dalton. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.

We can do emergency garage door installation in 1 day if we have the garage door in stock and schedule availability. We carry an inventory of the most popular garage doors. Do you offer financing options for new garage doors? If yes, describe briefly. Yes, We have partnered with GoodLeap to offer flexible payment options for your project.

Yes, customers can view style galleries and options in our online garage door showroom. You can visit at https://garagedoordesigner.com. 

No - new door estimates are free. 

Yes! We offer a budget-friendly garage door installation option. 

Yes - We have a mobile showroom. 

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.

Yes - we remove and dispose of your old door as part of the installation process.

We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door. 

Yes! We install a full range of LiftMaster® and Genie® garage door openers.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

Basic chain drive operator starts around $600.00 installed. 

Symptoms that suggest replacement include: 

• Frequent breakdowns or recurring problems
• The opener is very old and lacks modern safety features 
• It cannot handle the weight/load (e.g. with heavier insulated doors) 
• The cost of repair approaches the cost of a new opener
• Lack of battery backup or smart features that they want

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.

Yes — we install smart openers that include: 

• WiFi connectivity / remote control via smartphone 
• Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View) 
• Energy-efficient motor designs
• Security features (rolling code technology)

Yes — common repairs include: 

• Broken gears / sprockets 
• Sensor / photo eye misalignment 
• Remote control / keypad replacements 
• Chain / belt adjustments or replacement 
• Motor repair or replacement 
• Limit / travel adjustments

Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.

Yes - we offer free estimates on openers and may provide free phone-based preliminary quotes depending on your information.

Yes - if stock and schedule allow, we strive for same-day or next-day installations.

Yes — our maintenance visits typically include: 

• Inspection of springs, cables, rollers, hinges, and tracks 
• Lubricating moving parts 
• Balancing and safety testing 
• Adjusting limits and travel 
• Checking weather seals and sensors 
• Tightening bolts and hardware

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

• Extends the life of springs, cables, rollers, and opener 
• Reduces noise, friction, and wear 
• Prevents unexpected, costly breakdowns 
• Ensures safe and reliable operation 
• Maintains warranty compliance (on many systems)

Our goal has always been simple — to be the best garage door company in every way that matters to our customers.

We start with highly trained, professional technicians who take pride in doing the job right the first time. As a result, we’ve become the most-reviewed garage door company in the area, earning over 2,000 Google reviews and maintaining an impressive 4.9-star rating.

• Prompt arrival and fast repairs 
• Polite, professional technicians 
• Clear explanations and no hidden fees 
• Quality parts & workmanship 
• Warranty support and follow-through

1. You can book online or call 24/7. 
2. All technicians are drug tested and have clean background check. 
3. We stand behind our work with warranties and use high-quality parts.

We aim to be the most reliable, fastest, and most customer-friendly garage door company in the Mid-South. We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau  with A+ rating. We also offer commercial door, dock and gate service. 

If you have a Google account, please leave a review on Google. If not, please contact the office for alternative review options

Following every job, we ask a customer to review our business. You can read these reviews at: Garagedoormemphis.com

Yes, Precision Garage Door installs a wide variety of commercial garage doors and also provides expert commercial garage door repair. Thanks to our long-standing relationship with Amarr & C.H.I, we have the know-how to fully satisfy your individual needs.  We offer commercial steel sectional doors and full view aluminum garage doors.  We offer free estimates on new commercial garage doors. 

Yes, we offer commercial steel sectional doors, rolling steel doors and full view aluminum garage doors. 

Rolling steel doors, sectional overhead doors, fire-rated doors, coiling service doors, high-speed doors, full view sectional garage doors. etc.

Yes, same day service is available for commercial garage door repair

Yes, Commercial jackshaft operators are intended to raise and lower sectional overhead doors, rolling steel doors, rolling grilles and roll-up doors by chain coupling or direct coupling. Some operators are also designed for use on industrial sectional doors with high or vertical lift. Jackshaft operators are available in light, medium, industrial and heavy industrial-duty. We offer a full line of commercial operators

Yes, repair, installation, and maintenance of dock levelers, hydraulic or mechanical, plus safety inspections.  Additionally, we offer edge of docks, dock shelters, dock seals and dock bumpers. We provide free estimates on both installation and repair, 24/7 loading dock service and maintenance programs. 

Yes, we provide commercial and residential gates and gate openers.  We provide installation and repair of driveway gates, barrier gates, sliding gates and solar powered gates and gate openers. 

Yes - We offer both residential and commercial gate systems.